SHIPPING & RETURNS

Shipping Policy

Subject to availability, we will endeavour to fulfil your order for product(s) listed in the Order Confirmation within a reasonable period of time unless there are exceptional circumstances. If for any reason we cannot meet the delivery date, you will be kept informed and offered a choice of either continuing with the extended delivery time or cancellation with a full refund. Once your order has been dispatched we will email you the details of your order to the email address provided.

For the purpose of these Terms, “delivery” or “delivered” shall be deemed to have occurred upon delivery of the product (s) at the address specified by you when you completed your order or at a selected N5 Streetwise Clothing & Drinks Company or such other delivery method as shall be agreed between you and us.

One delivery charge applies for your online order, regardless of how many products you purchase. If you wish to send products to different addresses you must create a different order for each delivery address.

 

INTERNATIONAL DELIVERY

If your delivery address is outside of the EU, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

 

RISK AND TITLE

Any products ordered will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is later.

Return & Exchange Policy

Refunds or exchanges* may be given within 28 days from the date of purchase for products of saleable quality returned in the original saleable condition, in their original packaging, with swing tickets/barcodes attached and with the relevant online dispatch note or store online receipt.

Please contact Customer Service if you have lost or mislaid your dispatch note. Refunds will be credited to the original tender used to process the payment. If products received as a gift (recipient is not the purchaser) and are returned to our online returns centre for refund, the refund will be processed onto the original card used as payment for the order.

 

Refunds/exchanges cannot be given (save as otherwise provided) on:

    •    Face masks/coverings either sealed or unsealed.

    •    Underwear  - if the items are returned unsealed or not in the original packaging (if applicable) or without the swing tags or hanger (if applicable).

    •    Other sealed goods which are not suitable for return for health protection and hygiene reasons and which were unsealed after delivery.

    •    Perishable goods, fresh food and Christmas hampers containing perishable items.

 

This does not apply in respect of faulty, damaged or incorrectly supplied goods where your statutory rights are unaffected.

To qualify for a refund, all products must be returned to Funky Arsenal . Com Limited in accordance with the Funky Arsenal . Com Limited returns policy set out above.

 

Cooling off period

 

In addition to our General Refund Policy, EU customers have the right to cancel their order under the EU Consumer Rights Directive. Please see Clause 8 for more details.

Faulty/incorrect products received

In the unlikely event that you have received the wrong products from N5 Streetwise Clothing & Drinks Company or that the products are faulty or damaged in any way please contact our Customer Service team.

 

Order Returns

 

Items purchased online for postal delivery can be returned within 28 days of purchase (or 14 days from receipt in accordance with Clause 8 (Cooling Off period). Items purchased for store collection can be returned within 28 days of receipt in-store.

To return items ordered online and delivered by post/courier

If you ordered online and your order was delivered by post/courier you may return the item(s) to store (if applicable) or post back to the following address:

Funky Arsenal . Com Limited 

Suite 91

17 Holywell Hill 

St Albans 

HERTFORDSHIRE

AL1 1DT

​

The cost of postage for returning the item(s) is not refunded.

 

Returns queries

 

If you have a query regarding an online return, please email us at the following info@funkyarsenal.com.

Funky Arsenal . Com Limited 

Suite 91

17 Holywell Hill 

St Albans 

HERTFORDSHIRE

AL1 1DT